Q. So, ever since i bought Windows 8 I have been getting many issues with the video games i download. I'm almost 100% sure that it is not the game, because when i had Windows 7 they would work fine. Games such as League of Legends, Crossfire, Age of Empire Online, etc. They would crash my computer or some would just stop working. My theory is that the games haven't updated to the Windows 8 software, but i'm not sure. Please tell me any information you have or can find about this problem, it really brings down Windows 8 customer satisfaction.
A. I also had issues after upgrading from Windows 7 to 8, especially with older games from Gametap, they stopped working or performed erratically. I decided to roll back to Windows 7 but that required a factory refresh using my computer's recovery partition. I had to restore my data and re-install all my applications afterwards.
If you decide to roll back, make sure to have the Windows 7 operating system, a data backup and application media or installation files ready.
If you decide to roll back, make sure to have the Windows 7 operating system, a data backup and application media or installation files ready.
Preinstalled Wildtangent Games no longer working on Windows 8 computer?
Q. Me husband bought me a new Gateway computer in February, running Windows 8. It came with Wildtangent Games app preinstalled, which i loved, since i played a lot of the games on old computer.
No problems for a few weeks but then suddenly the app will not load. The icon appears in the task bar, i get "the swirl" telling me it's working on opening... then nothing. If i right-click the icon and close it out, then everything is ok but if i leave the app "open" then i cannot do anything ~ cannot open another window, etc. until I close it out.
Is there a fix for this? I have even tried uninstalling WTG but it seems super complicated. I know y'all will need more info than what i've provided so please let me know what else is needed to get help with this issue and i'll provide.
Thanks ahead of time!
No problems for a few weeks but then suddenly the app will not load. The icon appears in the task bar, i get "the swirl" telling me it's working on opening... then nothing. If i right-click the icon and close it out, then everything is ok but if i leave the app "open" then i cannot do anything ~ cannot open another window, etc. until I close it out.
Is there a fix for this? I have even tried uninstalling WTG but it seems super complicated. I know y'all will need more info than what i've provided so please let me know what else is needed to get help with this issue and i'll provide.
Thanks ahead of time!
A. Hey, I think I have a workaround for you. This is going to get a bit technical, so try to stick with me. The overall thing I think you need to do is to erase bad window placement settings for the app. The window placement settings are recorded in a settings.ini file located in your user data folders. Getting to those folders for someone without moderate knowledge about navigating system files can be tricky.
Ultimately you are trying to get to:
"C:\Users\[username]\AppData\Roaming\
WildTangent\WildTangent Games\App\Settings\"
(I'm sorry but I had to put that file path in two lines because Yahoo! kept truncating it)
Here is a way to get there:
Open File Explorer (I always use the shortcut keys: WinKey + E)
Go to your C: drive.
Go to the "Users" folder.
Go to the folder for the currently logged in user. If your username has spaces in it, I think it will only be the first word. (ie If your username is "John Doe" the user folder would be "John")
Go to the "AppData" folder. This is the trickier part. Windows by default hides this folder because if you go into there and mess with things too much you can potentially cause a lot of problems for yourself. You have to manually add "\AppData" to what is already in the "address bar" in the file exporer window. It should now read: "C:\Users\[YOUR USERNAME]\AppData"
Then go into the following folders "Roaming"->"WildTangent"->"WildTangent Games"->"App"->"Settings"
At this point you should be in the folder I mentioned near the beginning:
"C:\Users\[YOUR USERNAME]\AppData\Roaming\
WildTangent\WildTangent Games\App\Settings\"
(Again I'm sorry but I had to put that file path in two lines because Yahoo! kept truncating it)
From here you can either delete the Settings.ini file completely or remove all the lines under "[Placement]". On my machine those lines look like this:
[Placement]
Length=44
Flags=0
ShowCmd=1
PtMinPosition=-1, -1
PtMaxPosition=-1, -1
RcNormalPosition=320, 20, 1600, 1020
Some of the numbers will be different on your computer, but you should have the same value names (ie "RcNormalPosition" etc...). Once you have removed the strings try starting the app again and the window should pop up. Hopefully this doesn't sound too scary, the app should recover from a missing settings file with no problem so if you tried just removing the strings and it seems like something is broken you can just remove the file altogether. As long as you only modify that one file nothing else should go wrong. You could help out the people working on the app by posting what values were stored in your settings.ini file when it wasn't working so they know what values caused it to get like that.
Ultimately you are trying to get to:
"C:\Users\[username]\AppData\Roaming\
WildTangent\WildTangent Games\App\Settings\"
(I'm sorry but I had to put that file path in two lines because Yahoo! kept truncating it)
Here is a way to get there:
Open File Explorer (I always use the shortcut keys: WinKey + E)
Go to your C: drive.
Go to the "Users" folder.
Go to the folder for the currently logged in user. If your username has spaces in it, I think it will only be the first word. (ie If your username is "John Doe" the user folder would be "John")
Go to the "AppData" folder. This is the trickier part. Windows by default hides this folder because if you go into there and mess with things too much you can potentially cause a lot of problems for yourself. You have to manually add "\AppData" to what is already in the "address bar" in the file exporer window. It should now read: "C:\Users\[YOUR USERNAME]\AppData"
Then go into the following folders "Roaming"->"WildTangent"->"WildTangent Games"->"App"->"Settings"
At this point you should be in the folder I mentioned near the beginning:
"C:\Users\[YOUR USERNAME]\AppData\Roaming\
WildTangent\WildTangent Games\App\Settings\"
(Again I'm sorry but I had to put that file path in two lines because Yahoo! kept truncating it)
From here you can either delete the Settings.ini file completely or remove all the lines under "[Placement]". On my machine those lines look like this:
[Placement]
Length=44
Flags=0
ShowCmd=1
PtMinPosition=-1, -1
PtMaxPosition=-1, -1
RcNormalPosition=320, 20, 1600, 1020
Some of the numbers will be different on your computer, but you should have the same value names (ie "RcNormalPosition" etc...). Once you have removed the strings try starting the app again and the window should pop up. Hopefully this doesn't sound too scary, the app should recover from a missing settings file with no problem so if you tried just removing the strings and it seems like something is broken you can just remove the file altogether. As long as you only modify that one file nothing else should go wrong. You could help out the people working on the app by posting what values were stored in your settings.ini file when it wasn't working so they know what values caused it to get like that.
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